Terms and Conditions
This page sets out the terms and conditions that govern your use of Jimmy Winner. They explain the contractual relationship between us and our users, and the rules that apply to accounts, deposits, play, promotions and withdrawals. By registering or using our services you accept these terms and any other documents they refer to.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that takes place under your login. Do not share your password or allow others to access your account. We may require you to verify your identity at any time by providing documentation such as photographic ID and proof of address. We reserve the right to suspend, restrict or close accounts where we reasonably suspect fraud, money‑laundering, bonus abuse or a breach of these terms.
Eligibility requirements
Accounts are for individuals aged 18 or over. You must register using accurate personal information and update us if those details change. We do not permit accounts from jurisdictions where use of our services would be unlawful or restricted under local rules. If you are subject to any gambling self‑exclusion scheme recognised in your country, you must not use our services while excluded.
Acceptable platform use
Use our site for lawful, personal gaming only. Prohibited activity includes account sharing, use of bots or automated systems, collusion, multi‑accounting and attempts to bypass system controls. You must not attempt to manipulate games, interfere with other users or upload harmful software. Breaches may result in account closure, confiscation of funds and reporting to relevant authorities where appropriate.
General bonus and promotion rules
Promotions are subject to specific terms which we will publish alongside each offer. General rules include one bonus per person/household/IP, minimum deposit requirements and wagering conditions. We may exclude certain games from contributing to wagering requirements and may limit maximum bet sizes while bonus funds are active. We reserve the right to withhold or recover bonus funds and winnings where we suspect abuse or error.
Deposits and withdrawals
Deposit and withdrawal options are shown in your cashier. We process deposits immediately where possible. Withdrawals are subject to verification checks and may be delayed pending identity or source‑of‑fund documents. We may impose minimum and maximum limits on deposits and withdrawals; these limits will be visible in your account. Funds will normally be returned via the original payment method where practicable.
Dispute resolution
If you have a complaint, contact our support team at [email protected]. We aim to acknowledge complaints promptly and investigate thoroughly. Where we cannot reach agreement, we will explain any further options available, which may include independent dispute resolution where applicable to your jurisdiction. Records of play, transactions and communications kept by us will be used to resolve disputes.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated by notice on the site, by email or via your account. Continued use of our services after changes are published constitutes acceptance of the revised terms. If you do not accept a material change you should close your account and cease using our services.