Responsible Gambling
We are committed to safer gambling and to keeping play controlled and enjoyable. We place player safety at the centre of everything we do and offer straightforward tools and support so customers can manage their activity, stake responsibly and take a break whenever they need one.
Our player protection principles
We aim to prevent harm by monitoring account activity and applying due diligence where necessary. We support responsible play by offering clear options for limits and breaks, responding quickly to concerns and working with customers who need additional support. Our team will intervene when behaviour suggests a player may be at risk.
Activity-control tools
Customers can use a range of controls to manage play. These include deposit limits, loss limits, session time-outs and temporary account breaks. Many controls are available directly in your account settings, and our support team can help apply or adjust limits on request.
Deposit and loss limits
You can set daily, weekly or monthly deposit limits to control how much you put into your account. Loss limits let you cap the amount you can lose over a given period. These controls help keep play within your chosen budget and are adjustable if your circumstances change.
Time limits and account breaks
If you want to step back for a short period you can set a time-out or request an account break. These options temporarily block access to your account and give you space to reassess your play. For longer-term options see the self-exclusion section below.
Self-exclusion
If you need a longer break you can request self-exclusion. On self-exclusion we will restrict access to the account for the agreed period and support you through the process. Please contact our support team to arrange self-exclusion or to discuss the options available to you.
Recognising signs of problematic behaviour
- Spending more time or money than you planned
- Chasing losses or increasing stakes to recover losses
- Neglecting work, family or other responsibilities
- Borrowing money or hiding your activity
- Feeling distressed, anxious or unable to stop
Tips for staying in control
- Set deposit and loss limits before you play and stick to them
- Use time-outs or account breaks if play becomes stressful
- Manage your bankroll by planning stakes and session length
- Avoid gambling when tired or under stress
- Talk to someone you trust if gambling is causing worry
Professional help and support organisations
If you feel you need professional help, contact a recognised support organisation such as BeGambleAware, GamCare or Gamblers Anonymous, or speak to your GP or local health services. These organisations provide confidential advice, counselling and practical tools for recovery. If you need help arranging account limits or self-exclusion, please contact our support team and we will assist you promptly.