Contact Our Team
If you need help, our team is ready to assist with questions, account-related issues, technical concerns or general feedback. We handle account verification, deposits and withdrawals, game queries and troubleshooting. Use live chat for urgent matters or email for detailed enquiries. For affiliate or payments queries contact the relevant team and you will receive a prompt reply during working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account-related issues, deposits, withdrawals and technical concerns |
| General enquiries | [email protected] - Enquiries about promotions, terms and general feedback |
| Affiliate enquiries | [email protected] - Partner programmes, marketing materials and commission queries |
| Phone | +44 20 7946 0823 - Available for UK callers; leave a voicemail or request a call-back |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-18:00; response times may vary outside office hours |
Support via Email
Email is the preferred method for detailed requests, account issues or any matter that needs documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. That helps our team review your case quickly and reply with the correct next steps.
Contact Form
Response Time
Need help? Our support team aims to answer most enquiries within one business day. Simple requests are usually resolved quickly via live chat, while issues requiring document checks, payment investigations or security reviews may take longer depending on their complexity. If a case needs extra time we’ll keep you updated with progress and an estimated resolution window.
Feedback
Overview
Jimmy Winner is an offshore online casino and sportsbook that welcomes players from the United Kingdom. It operates under an offshore licence commonly associated with Curaçao, is not licensed by the UK Gambling Commission and is not connected to GamStop. The site focuses on a large games library, frequent promotions and 24/7 English support for UK customers.
Register & Login
Sign up is quick and immediate. Complete the short registration form with your name, address, phone and chosen credentials, confirm you are 18+ and accept the terms. You can access the lobby and deposit straight away. Standard KYC is required for withdrawals - expect to upload ID and a proof of address during verification.
Welcome Bonus & Promotions
New players from the UK are offered a multi-stage welcome package and regular reload deals. Standard conditions include a wagering requirement commonly set at 35x on bonus funds and free-spin wins, and limited validity windows on each bonus. Check the Promotions page and the cashier to opt in and view exact terms for any active offer.
Payments
Deposits accept major debit/credit cards and cryptocurrencies, with a practical minimum around £20 and higher per-transaction limits for regular play. Withdrawals usually require KYC clearance, with practical minimums typically around £100 and standard processing times that may include a short internal review for larger amounts. No fixed casino fees are advertised, though your bank or wallet provider may charge standard fees.
Games & Providers
The library includes thousands of slots, table games and live casino tables from a wide range of providers such as Red Tiger, Betsoft, Wazdan and others. Expect classic titles and new releases across slots, roulette, blackjack, live shows, lotteries and specialty games. Game fairness relies on RNG supplied by the studios rather than blockchain provably fair tools.
Mobile
The site runs on a fully responsive mobile browser platform compatible with iOS and Android. There is no native app in major stores; all account functions, deposits and live betting work directly in the browser with touch-friendly navigation and fast load times on modern smartphones.
Support & Security
Customer support is available 24 hours a day via live chat and email at [email protected]. The site uses SSL encryption and standard security measures to protect data. Expect quick responses on live chat and emailed replies for more detailed enquiries. For account or payment queries you may be asked to provide verification documents.
Responsible Gambling
Responsible gambling tools are provided, including player-set deposit limits, manual time-outs and the option to request self-exclusion via support. While the site does not integrate with GamStop, it encourages safe play, monitors accounts for risky activity and can intervene where due diligence indicates a problem.
VIP & Loyalty
A tiered loyalty scheme rewards real-money play with points, regular reloads, cashback improvements and VIP benefits for active players. Progress is based on wagering and account activity; rules, point values and tier perks are shown in the loyalty section once you register.
Have ideas or spotted something we can improve? We want to hear from you. Send feedback, suggestions or feature requests to [email protected] or use the live chat. Every message is reviewed by our team and used to improve the site, promotions and overall user experience. Your input helps us make the platform clearer, fairer and easier to use.